Refund Policy

1. Eligible Refund Scenarios

Refunds apply to approved pre-execution cancellations, technical double-payments, or verified billing errors.

2. Original Payment Method

All refunded amounts are credited back exclusively to the original payment source (Mada, Visa, Mastercard, or Apple Pay).

3. Processing Window

Administrative approval is completed within 2 business days; banking transfer reflection typically occurs within 5–14 business days depending on the card issuer.

4. No Administrative Deductions

No internal processing fees are deducted by the platform for approved refunds; donors receive their full eligible contribution amount.